Effective Date: 5/11/2025
At Shadho, we value your satisfaction and strive to deliver fresh, high-quality products to your doorstep. If something isn’t right with your order, we’re here to help.
✅ 1. Return Eligibility
We accept returns or replacements under the following conditions:
- You received damaged, expired, or wrong items.
- The product is in its original condition and unused.
- You notify us within 24 hours of receiving the delivery.
Unfortunately, we do not accept returns for:
- Items that are perishable and opened
- Products returned after 24 hours of delivery
- Change of mind after delivery is completed
🔄 2. How to Request a Return or Refund
To initiate a return or refund:
- Contact our support team at 📞 +880 1799-525923 or 📧 info@shadho.com
- Provide your order number, a brief explanation, and photos of the issue (if applicable).
- Our team will verify your claim and arrange a return or issue a refund accordingly.
💳 3. Refund Process
- Once your return is approved, refunds will be processed within 3–5 business days.
- Refunds will be issued via the original payment method (bKash, Nagad, Card, or Cash).
- For Cash on Delivery orders, refunds will be sent to your preferred mobile payment account.
🚚 4. Replacement Policy
If you received a wrong or defective item, we will offer a free replacement based on availability. If the product is out of stock, you may opt for a refund or store credit.
ℹ️ 5. Contact Us
We’re here to assist you with any issue regarding your order:
📧 Email: info@shadho.com
📞 Phone: +880 1799-525923
🕒 Support Hours: 9 AM – 10 PM, Everyday
At Shadho, your satisfaction is our priority. We appreciate your trust in us and promise to handle any issues quickly and fairly.